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RBC Global Asset Management in Canada (“RBC GAM-Canada”) complies with applicable requirements under provincial accessibility laws.

Accessibility plan and statement of commitment

RBC GAM-Canada is committed to ensuring equal access and participation for Persons with Disabilities. We are committed to treating Persons with Disabilities in a way that allows them to maintain their dignity and independence. This includes:

  • Providing Persons with Disabilities the same opportunity to access our products and services as persons without disabilities — wherever they reside in Canada.
  • Enabling Persons with Disabilities to benefit from the same services, in the same place, and in an equitable way as other persons.
  • Providing a professional environment that promotes barrier-free access for all persons, as required by applicable legislation.
  • Providing employees and job applicants with reasonable accommodation.
  • Providing information in ways that are accessible to Persons with Disabilities.
  • Meeting these commitments in a timely manner.

Customer service

RBC GAM-Canada maintains an Accessible Customer Service Policy, as well as appropriate feedback mechanisms with respect to that policy. RBC GAM-Canada will continue to comply with this policy and will review it from time to time to implement any required changes in order to promote accessibility within our customer service operations. 

Training

As a part of Royal Bank of Canada (RBC), RBC GAM-Canada employees and contract workers are required to participate in Enterprise-wide learning programs on the requirements of Accessibility Laws in Canada, including but not limited to the Accessibility for Ontarians with Disabilities Act, Ontario’s Integrated Accessibility Standards, and on the requirements of the Ontario Human Rights Code as it relates to Persons with Disabilities.

RBC GAM-Canada takes the following steps to ensure employees and contract workers are provided with the training noted above:

  • An accessibility training course is provided to all employees and contract workers in Canada.
  • Records of the training provided are kept.

Accessible emergency information

RBC GAM-Canada is committed to providing employees with disabilities with individualized emergency response information when requested.

Feedback

RBC GAM-Canada will ensure existing processes for receiving and responding to feedback are accessible to Persons with Disabilities. If you wish to provide feedback, please do so using the contact information below.

Information and communications

RBC GAM-Canada is committed to meeting the communication needs of Persons with Disabilities. We will consult with Persons with Disabilities, upon request, to determine how we will address their information and communication needs.

Accessible formats and communication support

RBC GAM-Canada takes the following steps to provide or arrange for the provision of accessible formats and communication support, upon request, for Persons with Disabilities:

  • We provide such accessible formats and communication in a timely manner that takes into account the person’s accessibility needs due to disability.
  • We provide such accessible formats and communication at a cost that is no more than the regular cost charged to other persons.
  • We consult with the person making the request to determine the suitability of an accessible format or communication support.

Accessible websites and web content

RBC GAM-Canada has assessed its public websites, identified areas with accessibility issues, and is taking steps to make all websites and web content conform with WCAG 2.1, Level AA (except where meeting such requirements are not practicable) to meet requirements under applicable Accessibility Laws.

Accessible employment policies

RBC GAM-Canada is committed to fair and accessible employment practices and takes the following steps to conform with accessible employment standard requirements:

We notify the public and employees that, when requested, we accommodate Persons with Disabilities during the recruitment, selection, and hiring processes and when people are hired. This includes notification through the RBC public recruitment web site.

We established and put in place a process for developing individual accommodation plans and return-to-work policies for employees that have been absent due to a disability.

We ensure the accessibility needs of employees with disabilities are taken into account in using performance management, career development and redeployment processes.

We will also provide employees with disabilities with individualized emergency response information when requested.

These requirements are incorporated into HR policies as applicable and are communicated and made available to all employees and people managers. If other barriers are identified, RBC GAM-Canada will take additional steps as needed to address them.

Accessible customer service policy

RBC GAM-Canada is committed to ensuring that our services are provided to our customers with disabilities in an accessible manner.  We understand the importance of treating Persons with Disabilities in a way that respects their dignity and independence. This policy establishes RBC GAM-Canada’s policies, practices and procedures relating to its provision of accessible customer service.  All other RBC GAM-Canada policies will be interpreted and applied in a manner consistent with the requirements and intent of the policy.

A. Accessible communications
Upon request, RBC GAM-Canada will communicate with Persons with Disabilities in a manner that takes into account their disabilities. In determining the appropriate method and form of communication, RBC GAM-Canada will take into account accessibility needs resulting from disabilities. RBC GAM-Canada encourages individuals we communicate with to identify any accessibility needs so that we can respond appropriately to those needs.

B. Support animals, persons and assistive devices
RBC GAM will ensure that any individual who requires the assistance of a support animal or support person will be allowed to have that support animal or support person accompany them when interacting with RBC GAM-Canada.

Persons with Disabilities may use their own assistive devices to access services provided by RBC GAM-Canada.  To the extent required, RBC GAM-Canada will ensure that our staff are trained and familiar with various assistive devices that may be used by persons accessing our services.

C. Notice of temporary disruptions
In the event of a planned or unexpected disruption to services that may be used by Persons with Disabilities to access services, RBC GAM-Canada will notify persons of the disruption promptly. The notice will advise persons regarding the reason for the disruption, its anticipated duration, and provide a description of alternative services or facilities available, if any. The notice will be posted and/or communicated to Persons with Disabilities in a manner that is reasonable in the circumstances.

D. Training
RBC GAM-Canada is committed to ensuring that our employees and contract workers are able to respond effectively to accessibility needs.  RBC GAM-Canada will provide training to employees and contract workers regarding accessible customer service in accordance with applicable laws.

E. Feedback process
RBC GAM-Canada understands the importance of listening to our customers’ concerns and responding appropriately to customer feedback. If you have feedback, please reach out to RBC Accessibility Office at:

  • Email: accessibility@rbc.com Attachments can be included, and the maximum combined file size of all attachments cannot exceed 55MB. Examples of accepted file formats are PNG, JPEG, MP4, DOC, PDF.
  • Phone: 416-216-1206 or toll-free 1-888-994-9004. We also accept calls through IP or video relay services.
  • Mail: Accessibility Office 200 Bay St, 11th Floor North Tower, Toronto, ON M5J 2T6
  • Anonymous Feedback: If you would like to provide anonymous feedback, please call 416-216-1206 (or toll-free 1-888-994-9004) and leave a message. Our Accessibility Office will review these messages/forms weekly. Voice messages will be transcribed and saved electronically. We will acknowledge receipt of any non-anonymous feedback as soon as possible in the same format it was received and retain copies of the feedback received. This feedback will be used to shape the continuous improvement of our accessibility commitments, programs, processes and initiatives.
  • Alternative Formats: If you require alternative formats (e.g., large print, braille), please reach out to our Accessibility Office at any of the contacts identified.

F. Distribution
RBC GAM-Canada will provide a copy of this policy to persons requesting it, in an accessible format if requested.

Modifications

This plan was last updated in October 2025 and is reviewed and/or updated at least once every five (5) years to ensure it continues to outline RBC GAM-Canada’s strategy to prevent and remove barriers and meets regulatory obligations.

Questions

For more information on our accessibility plan or policies or to request copies in an accessible format, please contact us

For more information on RBC’s approach to Accessibility, including the RBC Accessibility Plan, please click here: Accessibility at RBC